Separate three different questions
Who owns or administers the property? Who currently lives there? Who is helping maintain it? These questions may have different answers. Bring the distinctions into the conversation so a proposed sale is not based on assumptions about any person's role.
Confirm the authority before promising a date
Have the estate professional or relevant probate office explain who can act and what approvals the property requires. A family's preference for a quick sale does not establish that it can be completed on that schedule. Keep the proposed timing conditional until those questions are resolved.
Discuss occupants and belongings carefully
Explain the current living arrangements without sharing private records in the inquiry. Do not promise vacancy or dispose of belongings merely to prepare for a buyer. Get appropriate advice and establish what can be agreed before setting expectations about possession.
Record the practical handover questions
Who will arrange visits? Which items are to be retained? What care does the house still need? Collect these as questions before negotiating, then make sure any agreed responsibilities are reflected in the written terms.